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Customer Service
At Kiltist, we are dedicated to providing exceptional customer service to all of our customers. We believe that building a strong relationship with our customers is the key to success, and we strive to create a positive shopping experience for everyone who visits our website or stores.
- Shipping & Delivery
- Privacy & Security
- Returns, Exchange & Refunds
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
- Kiltist processes orders within 2 days of placement and shipping takes 10-14 working days. Premium tartan kilts and customized orders may take 8-12 weeks. Customers can track their orders through the tracking link provided in the email notification. Kiltist allows exchanges for damaged or wrong orders within 30 days, but not for damages incurred after delivery. Shipping partners are DHL and FedEx worldwide express, with estimated delivery times of 3-7 working days depending on location. Time accuracy cannot be guaranteed due to uncertain circumstances as these spans are provided and dependent on DHL and FedEx.
Read more at: Shipping and Delivery Privacy & Security
- Our privacy policy sets out how this website uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating our privacy policy page.
Read more at our Privacy Policy page. Returns, Exchange & Refunds
- At Kiltist, we believe that our customers deserve the best service and products. That's why we have a customer-friendly return, exchange, and refund policy. If for any reason you're not satisfied with your purchase, you can return it within 15 days of the shipment date, as long as it's in saleable condition, unused, unworn, and unwashed. We also offer a 30-day money-back guarantee, so you can rest assured that you're getting the best quality products. If you receive a defective or wrong item, please reach out to us, and we will investigate and resolve your complaint promptly. Refunds and exchanges can take up to 14 days to process, but we will do everything we can to make sure you're satisfied with your purchase.
Read our Return & Exchange Policy in detail. Ordering
- Ordering at Kiltist is really simple. You just have to visit the product you like. There you can choose the size, color, addons, and eligible customization choices and just like that, you can place your order. Voilà
Payment, Pricing & Promotions
- At Kiltist, we value our customers and strive to make their shopping experience as convenient and enjoyable as possible. That's why we offer various payment options, including Paypal, to ensure a seamless transaction process. In addition, we regularly offer discounts on our products, allowing you to purchase high-quality Scottish clothing at an affordable price. Keep an eye out for our special discount coupons on special occasions and holidays, as we want to make sure you always have access to the best deals.
Viewing Orders
- After you have singed in, you will see a small drop down arrow ˅. In the drop down you will see "My account". In the side-bar menu you can see "My orders". From there you can see and manage your orders.
You can also check the status of your order by scrolling to the footer and by clicking "Order Status".
You can also visit "My Account" page by visiting this URL: https://www.kiltist.com/customer/account/ Updating Account Information
- You can see the options to Sign In or Register on the top of our website, as well as in the footer of our website.
After you have singed in, you will see a small drop down arrow ˅. In the drop down you will see "My account". From there you can update your "account information" or your "billing address as well as other informational attributes of your account.
You can also visit "My Account" page by visiting this URL: https://www.kiltist.com/customer/account/