1. Introduction

Welcome to Kiltist. These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from us. By accessing the website or placing an order, you agree to be bound by these Terms. If you do not accept them, please refrain from using our services.

2. Definitions

• “We”, “us”, “our” refer to Kiltist.

• “You”, “your” refer to the customer or user of the website.

• “Products” refer to all items sold by Kiltist, including kilts, outfits, accessories, and related goods.

• “Website” refers to our online storefront and any associated digital platforms.

3. Orders & Acceptance

• All orders placed on the Website are subject to acceptance by Kiltist.

• Acceptance occurs when the product is dispatched.

• We reserve the right to cancel or refuse any order prior to dispatch for reasons including availability, pricing errors, or verification issues.

• Additional information may be required before fulfilling certain orders.

4. Pricing & Payment

• Prices displayed on the Website are final unless a clear error is present.

• Payment must be completed using one of the accepted payment methods at checkout.

• Orders may be cancelled if payments fail or cannot be verified.

5. Processing, Shipping & Delivery

• Orders are typically processed within 2 business days.

• Standard delivery to the United States usually takes 10–14 working days.

• Rush shipping may arrive within 8–10 days, or 2–4 working days where express services apply.

• Delivery times are estimates and may vary due to customs delays, courier factors, or unforeseen circumstances.

• Once shipped, customers receive tracking information via email.

• Eligibility for free shipping (when offered) follows the terms displayed at checkout.

6. Returns, Refunds & Exchanges

• Customers may request a return or exchange within 15 days of receiving their order if the item is defective, damaged, or incorrect in size.

• Returned items must be unworn, unwashed, unused, and in original condition with tags and packaging intact.

• Return shipping costs are paid by the customer unless the issue was caused by Kiltist.

• Refunds are issued to the original payment method and do not include shipping fees.

• Refund processing may take 10–14 business days after approval.

• Custom-made, made-to-order, or specially modified items are not eligible for refunds or returns.

7. Intellectual Property

• All images, product designs, text, graphics, and branding on the Website are the property of Kiltist or its licensors.

• You may not copy, reproduce, modify, or distribute any content without written permission.

• Personal use of Website content is permitted; commercial use is prohibited unless authorised.

8. Limitation of Liability

• Kiltist is not liable for indirect, incidental, or consequential damages arising from product use or website access.

• Our liability for direct damages is limited to the purchase price of the affected product.

• We do not guarantee uninterrupted website availability or error-free operation.

9. Governing Law & Jurisdiction

• These Terms are governed by the laws of Pakistan.

• Any disputes shall be resolved exclusively in the courts of Sialkot, Punjab, Pakistan, unless otherwise required by consumer protection laws in your country.

10. Amendments to Terms

• Kiltist may update or revise these Terms at any time.

• Updated Terms will be posted on the Website and take effect immediately upon publication.

• Continued use of the Website indicates acceptance of the revised Terms.

11. Contact Information

For questions or concerns regarding these Terms, please contact:

Email: [email protected]
Phone: +92 303 4994691
Address: Shahabpura, Street No. 2, Mohalla ShahShakoor, 51310 Sialkot, Punjab, Pakistan.

Last Updated: 19-Nov-2025